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On The Record

On The Record

The Compex Blog
Top-20 Insurer Realizes Substantial Cost Reduction Driven By Lower CNR Rates
CUSTOMER STORY

Top-20 Insurer Realizes Substantial Cost Reduction Driven By Lower CNR Rates

Compex’s recent pilot with a well-known national auto insurance carrier delivered substantial improvements to speed and reliability of record retrieval, while improving productivity and employee satis...
Top-5 Insurer Realizes Improved Turnaround Times & Reliability of Record Retrieval
CUSTOMER STORY

Top-5 Insurer Realizes Improved Turnaround Times & Reliability of Record Retrieval

Compex worked with a well-known insurance carrier that was dissatisfied with the lack of information they were receiving from another vendor. Our efforts resulted in substantial improvements to the sp...
Choosing a Record Retrieval Partner Cheat Sheet
GUIDES & CHEATSHEETS

Choosing a Record Retrieval Partner Cheat Sheet

Identifying the right medical records retrieval service provider can be a daunting task, particularly when you're uncertain about the criteria to consider.
A Guide to Selecting a Record Retrieval Partner
GUIDES & CHEATSHEETS

A Guide to Selecting a Record Retrieval Partner

Whether you are an attorney, claims professional, or legal support staff, the choice of a reliable record retrieval partner can significantly impact the outcome of your cases.
Personal Injury Statistics
INFOGRAPHIC

Personal Injury Statistics

Personal injury is a huge industry because traffic accidents, workplace mishaps, malpractice claims, and other cases occur frequently.
Compex Custodian Satisfaction Survey Report
REPORT

Compex Custodian Satisfaction Survey Report

The Compex Custodian Satisfaction Survey was conducted by Compex with over 140 medical providers participating, from various locations across the country.
Evaluating Record Retrieval Partners for HIPAA Compliance, SOC 2 & Data Security Capabilities
WHITEPAPER

Evaluating Record Retrieval Partners for HIPAA Compliance, SOC 2 & Data Security Capabilities

Compex’s Comprehensive Guide to assessing record retrieval partners and benchmarking performance to identify compliant, security-focused solutions.

Additional Tools & Assets

Compex is a business partner — beyond just a transactional vendor — helping you drive efficiency and effectiveness while implementing and scaling corporate initiatives successfully.

Compex portal on a tablet
group of people working together at a desk
group of people working together at a computer

Industry-Leading Technology and Interface

Enabled by industry-leading technology, Compex deploys leading technologies in all aspects of our operations to drive speed, efficiency and transparency. Through the use of our intuitive client portal and the NEXT Operating System, you will have the following at your fingertips:

Connectivity

Flexible integrations work out-of-box with the tools you rely on everyday.

Cybersecurity

Best-in-class security measures protect all Compex-housed data and ensure compliance.

Disaster Recovery

Best-in-class procedures and systems prevent data loss and minimize downtime due to disasters.

Infrastructure

Our data center technologies and procedures provide maximum uptime.

FAQs

Below is a list of some common questions we get when it comes to Compex, the services we offer, and the technology that makes us the nation’s leading record retrieval experts.

What type of records can Compex obtain?
Compex can retrieve all kinds of different records, including medical, x-rays, images, workers’ compensation, insurance, accident, employment, billing, bank, and scholastic records.
How long does it take to get records?
The average turnaround time for medical records is 30 days.
What services does Compex provide besides records retrieval?
Within record retrieval, Compex offers a medical record insights solution called Quintessence. We also offer medical canvassing and an IME interface. In addition to record retrieval, Compex also offers court reporting services.
What makes Compex unique?
Compex is the most unique and innovative record retrieval company because of our industry-leading technology, our client-centric approach, our transparency, and our commitment to your growth by being a partner and not just a transactional vendor.
Can Compex secure records in all 50 states?
Yes, Compex provides services in all 50 states, with deep expertise in state and local regulations.

Don’t see the answer you’re looking for?

See What We Can Do For You

Discover how Compex streamlines record retrieval and summarization, saving you time and reducing costs.